At work, people disagree. And sometimes these disagreements can develop into arguments; creating a conflict situation.
Conflict management is specialised training that is designed to help you to deal with those difficult, emotional conflict situations, in a more rational, calm and professional manner.
The important question is: how well do you handle conflict situations? Some people mishandle conflict by coming on too strong. Others are not strong enough. Some people run away and hide from all conflict situations.
The solution to conflict is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high-emotional approach or avoidance.
If you want to improve your abilities as a conflict manager, then you need to reserve your place on this popular one day training course.