Conflict, or more specifically, interpersonal conflict, is a fact of life, and particularly of organizational life. It often emerges more when people are stressed, for example, when there are changes on the horizon, or when everyone is under pressure because of a looming deadline.
However, conflict can also arise in relationships and situations outside work.
Mediation may be thought of as “assisted negotiation.”
Negotiation may be thought of as “communications for agreement.”
Hence, mediation is “assisted communications for agreement.”
Central to mediation is the concept of “informed consent.” So long as participants understand the nature of a contemplated mediation process and effectively consent to participate in the described process, virtually any mediation process is possible and appropriate.
Mediation (or Conflict Resolution) is a voluntary and confidential process in which a neutral third-party facilitator helps people discuss difficult issues and negotiate an agreement. Basic steps in the process include gathering information, framing the issues, developing options, negotiating, and formalizing agreements. Parties in mediation create their own solutions and the mediator does not have any decision-making power over the outcome.